OUR COMMITMENT TO PRIVACY

This Privacy Policy describes how Growspera Inc. (also referred to as “we,” “Growspera” or “us”) collects, uses, discloses, transfers, stores, retains or otherwise processes your information when you (whether you are a person interacting with the Services (defined herein) or acting as a sole proprietor or on behalf of another business entity) apply or sign up for a Growspera account and other Services through Growspera websites, mobile applications, services, and other products or programs (collectively, “Services”). This Privacy Policy applies to information collected in connection with your access to and use of our Services. Please read this Privacy Policy carefully. You may also email us at legal@growspera.com with any privacy-related questions you have.

CONSENT

When using the Services or interacting with Growspera, you consent to the collection, transfer, storage, processing, disclosure, and use of your information as described in this Privacy Policy.  


Marketing Communications

Marketing communications from us will include instructions on how to opt-out. If you do not wish to have your contact information used by Growspera to promote our own or third parties’ products or services, you can opt-out by checking the relevant box located on the form where we collect your data (the registration form) or at any other time by logging into the Services and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes, or by sending us an email stating your request to support@growspera.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt-out does not apply to information provided to Growspera as a result of a product purchase, warranty registration, product service experience, or other transactions.

INFORMATION WE COLLECT ABOUT YOU

We collect information about you when you:

  • Make a request to receive information about Growspera or our products;
  • Navigate through a Growspera website or mobile application;
  • Apply or sign up for a Growspera account or other Services;
  • Respond to prompts in forms or other interactions; and
  • Go through our identity or account verification process; authenticate into your account; communicate with us; answer our surveys, upload content; or otherwise interact with the Services.

We call this information that we collect “Account Data.” Specifically, we may collect the following categories of information:

Identification Information, such as:

  • Name, email address, postal address, signature, and phone number;
  • Passport number, driver’s license number, Social Security number, Taxpayer Identification number, or other government-issued identification number;

Financial Information, such as bank account information and payment card numbers;

Beneficial Ownership Information;

Tax Information;

Transaction Information, such as:

  • Information about when and where payment transactions occur, the names of the transacting parties, a description of the transactions, the payment or transfer amounts, billing and shipping information, and the devices;
  • Payment methods used to complete the transactions;

Other Information you provide, such as:

  • Information that you voluntarily provide to us, including your survey responses;
  • Participation in contests, promotions, or other prospective seller marketing forms or devices;
  • Suggestions for improvements;
  • Referrals;
  • Any other actions you perform on the Services.

You can review and change your personal information by logging into the Services and visiting your account profile page. You may also send us an email at support@growspera.com to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect or prevent our Services from functioning properly.

INFORMATION WE COLLECT FROM THE USE OF SERVICES

We may collect, use, and share information about you for the following reasons:

  • Service Delivery: To use our Services or to present our Services and their contents to you; to contact you if you start but fail to complete sign-up for the Services; delivering the information and support you request, including technical notices, security alerts, and support and administrative messages such as to resolve disputes, collect fees, and assist with issues related to our Services.
  • Development: Developing new products, interactive features, and services.
  • Historical Data Display: Displaying your historical transaction information.
  • Enhancement of Services: Improving, personalizing, and facilitating your use of our Services.
  • Documentation Processing: To complete forms and file documents with the state.
  • Transaction Processing: Processing or recording payment transactions or funds transfers.
  • Service Maintenance: Providing, maintaining, or improving our Services including our website and mobile apps.
  • Research and Analytics: Performing internal research, measuring, tracking, and analyzing usage and performance trends.
  • Feedback: Sending you surveys about the Services.
  • Marketing: Promoting our products and services to you or your customers.
  • Compliance and Investigation: Conducting investigations and complying with applicable laws, regulations, legal requirements, and industry standards.
  • Legal Compliance: Responding to lawful requests for information from government agencies.
  • Dispute Resolution: Contacting to resolve disputes, chargebacks, and collecting fees associated with the use of our Services.
  • Policy Enforcement: To enforce or apply our Terms of Use (Growspera.com/termsofuse) and other applicable policies and procedures.
  • Identity Verification: Verifying your identity.
  • Fraud Prevention: Investigating, preventing, detecting, and reporting fraud, security incidents, or other potentially prohibited activities involving your account.
  • Safety and Protection: Protecting the rights, property, or safety of our company, our customers, or others if we believe disclosure is necessary or appropriate. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
  • Targeted Marketing: Marketing our services to you.

 

For any other reason, we may tell you about from time to time.

We may also use your information to contact you about our own and third parties’ goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data (the registration form).

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

A Note About Artificial Intelligence: Services like OpenAI and ChatGPT and other artificial intelligence services generate responses by reading a user’s request and, in response, predicting the words most likely to appear next. In some cases, the words most likely to appear next may not be the most factually accurate. For this reason, you should not rely on the factual accuracy of output from these models. If you notice that OpenAI or ChatGPT output contains factually inaccurate information about you and you would like us to correct the inaccuracy, you may submit a correction request to support@growspera.com. Given the technical complexity of how these models work, we may not be able to correct the inaccuracy in every instance. In that case, you may request that we remove your Personal Information from OpenAI and ChatGPT’s output by filling out an OpenAI Personal Data Removal Request. See how OpenAI uses your data for instructions on how you can opt out of our use of your content to train OpenAI and ChatGPT models.

DISCLOSURE OF YOUR INFORMATION

We may disclose aggregated information about our users and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

  • User Interaction: With other users of our Services with whom you interact, such as when you issue an invoice.
  • Corporate Family: To our subsidiaries and affiliates.
  • Business Transfers: To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Growspera’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Service users is among the assets transferred.
  • Marketing: To third parties to market their products or services to you if you have not opted out of these disclosures.
  • Partner Services: To third parties from which you have opted to apply for, receive quotations, products, or services or otherwise opted to do business with (for example, our business partners), for your convenience and in order to facilitate your use of their products or services. You will know that you have done so by clicking on the prompt or link to such third-party business partner (who will be identified as you do so).
  • Third-Party Access: When you authorize a third-party application or website to access your information.
  • Service Providers: With service providers that help us run our advertising campaigns; with our service providers who help us maintain our Services in the areas of fraud detection and identity verification.
  • Financial Institutions: With financial institutions, payment networks, payment card associations, and other entities that help us provide the Services.
  • Service Delivery: With companies that deliver services on our behalf, including the use of cookies.
  • Specific Requests: To fulfill the purpose for which you provide it, including transmitting to your law firm, registered agent, and various state or federal agencies.
  • Consent-Based: With your consent at your direction at the time you choose to share your information.
  • Other Disclosed Purposes: For any other purpose disclosed by us when you provide the information.

 

This Privacy Policy does not apply to any third-party websites, applications, or software that integrate with the Services, or any other third-party products, services, or businesses, including sub-merchants. You are encouraged to review the privacy statements of these other websites before providing them with your personal information. In addition, the use of cookies by our service providers or other third parties is not covered by this Privacy Policy; we do not have access to or control over these cookies or any information gathered or collected by them.

COOKIES AND OTHER SIMILAR TECHNOLOGIES

When you interact with our online services, or open emails we send, we obtain information using technologies such as cookies, web server logs, web beacons, and others.

Understanding Cookies:

  • What is a Cookie? A cookie is a text file sent to your device that uniquely identifies your browser or stores information/settings. Cookies can contain identifiers or other data, serving various purposes like remembering preferences or enabling service functionalities.

Types of Cookies:

  • Persistent/Permanent Cookies: These remain on your device even after you go offline until they are manually deleted or automatically removed by your browser after a set duration.
  • Session Cookies: These are deleted when you close your browser.

Classification of Cookies:

  • First-Party Cookies: Placed by Growspera directly or by a third party on our behalf.
  • Third-Party Cookies: Set by our partners, vendors, and other entities, which are not covered by this Privacy Policy. We do not control how these parties use the data collected via such cookies.

Other Technologies:

  • Web Beacons: Tiny graphic images (also known as internet tags, pixel tags, or GIFs) used in our websites or emails.
  • Similar Technologies: These include HTML5 Local Storage, pixels, tags, and Flash cookies (also known as local shared objects or LSOs), which store information in your browser or device. Flash cookies might be used for content like video clips or animations.

Use of Automated Technologies:

  • We use these technologies to collect your device and internet activity information. They help us remember your settings and preferences, understand and improve how you interact with our services, and assess the effectiveness of our communications and services. Specifically, they:
    • Remember Information: Avoid the need for you to re-enter data.
    • Track and Understand Interactions: Monitor how you use and interact with our online services and emails.
    • Tailor Preferences: Adjust our online services to better suit your preferences.
    • Measure Effectiveness: Evaluate how useful and impactful our services and communications are to you.

Managing Cookie Preferences:

  • You can manage your cookie settings via your browser or through our website’s consent management banner. Note that disabling cookies may impact the functionality of our services.

THIRD-PARTY ANALYTICS

We may use third-party analytics tools like Google Analytics, Firebase, and Facebook to assist us with our services. These analytics providers use technologies such as cookies, web beacons, and web server logs to help us analyze how you interact with our service. As a result, our advertisements may appear on various sites across the Internet based on your previous visits to our website. We may share your information, including your IP address, with these providers to enhance how you interact with our services.

Growspera may send promotional emails, SMS messages, notices, and other communications using third-party marketing tools to users who have opted to receive such messages. We ensure that your personal contact information, including email, phone number, and home address, is not shared with third-party advertisers for promoting their services.

If you prefer not to have your information used to deliver advertisements tailored to our advertisers’ audience preferences, you can opt-out by checking the appropriate box located on the Growspera homepage’s consent management banner. You can also adjust your advertising preferences in your account profile at any time or by sending an email to legal@growspera.com. Please note, for the opt-out to be effective, your browser must be set to accept cookies.

We do not control the collection or use of your information by third parties for interest-based advertising. However, these third parties may offer you methods to opt-out of having your information collected or used in this manner. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) by visiting the NAI’s website.

To understand more about these analytics services and how to opt-out, please visit the following links:

  • Google Analytics: For details on Google Analytics and opt-out procedures, visit Google Marketing Platform or Google Support.
  • Facebook: To learn how Facebook uses your data and manages your settings, visit Facebook Help or see details about Facebook advertising here.
  • Mixpanel: For information on Mixpanel’s terms of use, visit Mixpanel Legal.
  • Mailchimp: For security details about Mailchimp, visit Mailchimp Security.
  • Auth0: To learn about Auth0 (now part of Okta), visit Okta.

OpenAI: For information on how OpenAI uses data, visit OpenAI Policies.

HOW LONG WE KEEP YOUR INFORMATION

Growspera retains your information for five years to provide you with our services or as required by applicable law. Even after you deactivate your account, we may hold copies of your information and details of any transactions or services you have engaged in. We keep this data for a period that complies with the law, the relevant statute of limitations, or as we deem necessary to:

  • Comply with legal processes or governmental requests;
  • Detect or prevent fraud;
  • Collect fees owed;
  • Resolve disputes;
  • Address any issues with our services;
  • Assist with investigations;
  • Enforce our Terms of Use and other applicable policies;
  • Take any other actions required or appropriate under applicable laws.

SERVICES TO CHILDREN UNDER AGE OF 13

Our products and services are directed to users 18 years and older and are not intended for minors, defined as children under the age of 13. We do not knowingly collect information from this age group. Our verification process is intended to prevent Growspera from collecting their data. If you are under 13, do not use or provide any information on this service or through any of its features, register on the service, make any purchases, use any interactive or public comment features, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If any information is collected from a minor without verification of parental consent, it will be deleted. If you believe we might have any information from or about a child under 13, please contact us at legal@growspera.com.